Being A Good Neighbor Just Makes “Cents”

Recycle_Logo_by_Har1

Being a good neighbor to the communities you operate in makes good business sense.  If being cost-conscious improves that relationship then that is even better.

Take recycling for example.  There are several forms of “recycling” you can employ that are both cost-conscious and good neighbor policies, and at Glacier we’ve embraced them all.

You always want to dispose or discard materials properly, but that is only the end of your waste/recycle process.  You can take advantage of opportunities that reduce or eliminate waste by re-purposing material rather than just discarding it, and by choosing to use materials that are multi-use by design.

We prefer sturdy cartons that the customer can reuse if they need to send a product back for a modification, upgrade, or repair.  We redesigned the packaging for our rugged systems so that we could use the same cartons and packing material across a wider range of products.  Now, both Glacier and our customers can re-use that packaging, sometimes for months or even years before having to dispose of it or replace it.

Whenever possible, we save and reuse cartons and other varieties of packing material we receive, for less commonly shipped products, parts, or other components.  We save and reuse vendor provided packing whenever it is in good condition, and meets our requirements.

Any paper or cardboard that cannot be re-purposed is recycled by our waste handler.  Electronic scrap is picked up by a recycler who reuses or re-purposes that material to keep it out of the waste stream.

We have also adjusted internal processes to cut back or eliminate the need for printed paper and other office supplies. This has reduced our use of printer paper in the material, production and shipping departments by as much as 75%.

Some folks would say we are being green.  After a fashion, I suppose we are.  But our goal was to avoid waste, to keep the operation lean and efficient, and to keep costs down.   Keeping costs down affords us the opportunity to pass that savings along to the customer or to help offset costs that might be beyond our control.  It just makes good business sense.  But it is also environmentally responsible.  So we get to think about our customers and be a good neighbor, all at the same time.

With its focus on customer service and penchant for saying “yes to everything of reason”…

Your employees need tools that can survive the work place, you need something more.  You want rugged devices and superior customer service.  You don’t just need equipment that can survive bouncing around in a cab, a three foot drop, or thousands of hours of vibration, bumps, and impacts.  You need a partner dedicated to solving your problems.

Glacier computer has always been that partner.

We are successful at selling a wide range of rugged solutions because we focus on customers first.

Our persona quickly developed as one of immediate service and response. People would call us, and in minutes, someone would get back to them. It was no surprise how appreciative customers were to this level of service.   –Ron D’Ambrosio CEO, Glacier Computer.

Glacier’s success continues to turn on our focus on customer service and penchant for saying yes to everything of reason.  Someone will get back to you right away.  If you come to us with your technology problem we’ll try to hunt down a solution even if one has not been created yet.

It is difficult to put a price on that but we do it every day, in a competitive marketplace, dancing our way around the sluggish behemoths.

This, (blistering fast customer service) combined with more robust product offerings, means customers get the expertise of a market giant with the service focus of a small company. “Today, we’re still one of those little guys, but we are able to offer world-class products and service,” D’Ambrosio states.