You’ve heard about it. The global mobile workforce. Well it’s growing.
The number of mobile workers across the globe will reach 1.3 billion by 2015 but research commissioned by ClickSoftware Technologies indicates that companies are not ready to tap this trend.
Forty-six per cent of CIOs surveyed believe current corporate strategy does not deliver on the ‘Mobile Dream.’ However, 74% of CIOs believe mobile customer service is important for the companies.
Mobile is where it‘s at, so much so that many workers use their own devices (BYOD) for work and home. But as observed here, the potential cost savings on equipment can quickly vanish as potential IT/security issues mount with regard to linked devices loaded with software that the employer does not control.
But that’s not the only barrier. The mobile dream cannot be delivered from the retail shelf either.